TERMS & CONDITIONS

Introduction

It is illegal to reproduce unlicensed trademarks or logos associated with Heather McLennan Artist without prior permission. The exclusive use and reproduction of such images lie solely with the legal owners. However, trademarks and logos can be used for promotional activity such as to advertise the brand & artists’ work on sale.

Privacy, security and confidentiality are important to Heather McLennan Artist. The following terms and conditions endeavour to make the website a safe place to trade. By using our website, you therefore agree to the following terms and conditions.

General

Your contract is with Heather McLennan Artist

You agree that email will be used as the standard means of communication. When your order is being processed by Heather McLennan Artist, you will be notified by the email address you have supplied.

This confirmation email will contain all relevant statutory information concerning your contract.

Heather McLennan Artist does not store any credit card information, nor will we pass any of your personal information, including credit or debit card information to any third party.

Heather McLennan Artist use Paypal for online credit and debit clearing.

You understand that all details which you provide to use for the purpose of ordering goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of your order.

Please refer to our ‘Returns’ section for information on what items are eligible for returns / refunds.

Shipping & Delivery

Heather McLennan Artist aims to dispatch all cards, gift wrap, notebooks, mugs and coasters within 2 working days of confirmation that the payment for your order has been accepted. For prints and cushions, clocks please allow 3 working days as they are printed to order. All deliveries within the United Kingdom are via Royal Mail First Class or Courier.

Delivery and packaging is stated for each item with regards to UK orders. For overseas orders, delivery is charged at different rates depending on basket size. 

Charges to other countries are clearly stated during the checkout process.

Shipping Rates - UK / Rest of the World - HEATHER TO CONFIRM

Cancellations, Returns & Refunds

All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

If you’re unhappy with the goods you’ve purchased, you may return them in their original condition and packaged within 10 days of receipt.

An email is first required before returning the product(s), stating your Name, Address, Order number, reason for the return and whether you would like a refund or exchange.

Heather McLennan Artist recommends a safe delivery method with a signature on receipt and recorded delivery, as we cannot accept responsibility for products lost in the post. The responsibility for the product(s) is yours until we receive it.

Unless the product is damaged or we have made a mistake with the order, it is your responsibility to cover the costs of returning any product(s) to us.

Once we have received the product(s) in their original condition, if a refund is requested, we will let you know and process a refund to the account originally charged within 15 working days of receipt. Unfortunately we will not reimburse the cost of the initial postage fee. If you are exchanging, we will charge additional post and packaging costs for this new delivery.

You do not need to return any damaged item unless requested by us. If you have received a damaged product, we will request a clear photo of the damage be emailed to us within 10 days of receiving it. A replacement will then be shipped within the same timescale as the original order, at no additional charge to you.

Liability

Heather McLennan Artist aims to ensure that the information available on the website at any one time is true and accurate but cannot guarantee that it will be error-free. Heather McLennan Artist is not liable if your computer becomes infected with a virus – the website is maintained to the best possible standard, but we cannot guarantee you won’t be susceptible.

Heather McLennan Artist does not accept liability for any errors and omissions and reserves the right to change information, specifications and descriptions of listed goods, products and services.

Heather McLennan Artist will do its best to correct errors and omissions as reasonably quickly as possible after being notified of them.

Heather McLennan Artist makes no representations about the fitness for a particular purpose of any of the products or services available on this website.

Heather McLennan Artist does not accept liability for any indirect or consequential loss arising out of the use of the website or for any products or services purchased from the website.

Heather McLennan Artist will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of the claim.

This Liability section applies only to the extent permitted by law.

Additional

These terms and conditions contain the entire agreement between you and Heather McLennan Artist relating to your purchase. You are responsible for reading all information in these terms and conditions fully. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and other terms remain.

All material is Copyright © Heather McLennan Artist. All rights reserved. It is strictly prohibited to copy, republish or redistribute any of the material and software contained in the Heather McLennan Artist website.

Please note, we have made every effort to display the colours of our products that appear on the site as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Heather McLennan Artist

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